Ireava ERP Communication Management Module Manual

Communication Management

Ireava communication module allows a seamless engagement with staff, parents, and students.


This module has 5 sections - 

1. Circulars

2. Send Email 

3. Send Bulk SMS 

4. Send WhatsApp SMS

5. Email / SMS Log 


You will send messages to staff, students and parents through Notice Board or Email / SMS, and then sent messages can be checked at Notice Board or Email / SMS Log.


1. Circulars- Go to Communicate > Circulars to enter Message Title, Message, Circular Date, Publish Date, Message To & click Save button. Note that, Notice Date is the date at which circulars are being posted & the Publish Date is the date at which the notice is being visible to Staff, Students & Parents. You can send circulars to the group, individual, and class.

Go to Communicate > Circulars here you can see all the posted messages. 


2. Send Email- Go to Communicate > Send Email at this page there are three tabs Group, Individual, and Class to select which user group you want to send an email to. 

You can send an email by entering the title, attaching a file, and body. Open the Group tab to send email to all Students, Guardians, and Staff groups (Students, Guardians, and Staff) you want to send this Email then click on to Send button.

Open the Individual tab to send emails to individually selected Students, Guardians, and Staff. 

Open Class tab to send email to all students under selected Class-Section.

 

3. Send Bulk SMS- Go to Communicate > Send Bulk SMS at this page there are three tabs Group, Individual, and Class to select which user group you want to send an email to. 


For India Only - Select template ID that you enabled with the provider, enter a title and change {#var#} if have in SMS else don't change the SMS template. Only {{firstname}} variable will work here. Other variables will not work in custom SMS send.

For other countries - enter title and SMS body. You don't need to select the template id if selected then you can change the template body as you want.

You can send an SMS by entering the title, and body. Open Group tab to send SMS to all Students, Guardians, and Staff enter message Title then select Send Through to send a message through SMS, then enter Message then select all those users groups (Students, Guardians, and Staff) you want to send this SMS then click to Send button.

Open the Individual tab to send SMS to individually selected Students, Guardians, and Staff. 

Open Class tab to send SMS to all students under selected Class-Section.

Note: This will work only if you have SMS Gateway enabled and SMS Balance. In Communication static SMS will work, no dynamic data SMS like attendance, fees type SMS will work. What you type only that will go.


4. Send WhatsApp SMS- Go to Communicate > Send WhatsApp SMS at this page there are three tabs Group, Individual, and Class to select which user group you want to send a WhatsApp to. 

You can send a WhatsApp by entering the title, selecting attachment type, attaching a file, and body. Open the Group tab to send WhatsApp to all Students, Guardians, and Staff groups (Students, Guardians, and Staff) you want to send WhatsApp then click on to Send button.

Open the Individual tab to send WhatsApp to individually selected Students, Guardians, and Staff. 

Open Class tab to send WhatsApp to all students under selected Class-Section.


5. Email / SMS Log- Go to Communicate > Email / SMS Log here you can see all the emails / SMS sent through Send Email / SMS. 


Reports Available:

  1. SMS/Email Sent Report
  2. Circular Sent Report
  3. Remaining Bulk SMS Balance


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